Refund Policy

The rule

Full refund any time before your event starts. If something on our side stops your event from running, we refund you in full.

This policy covers events you buy on Piccello. Payments are processed by PayMongo. It is part of our Terms.

After your event starts

Once your event has started, the purchase is non-refundable, even if the event ends early or is not used. The one exception is the rule below: if we are the reason it could not run, you get your money back.

When something goes wrong on our side

If a fault on our side stops your event from running (for example, a technical failure that keeps guests from playing), we refund you in full. Ask within 30 days after your event ends.

This does not cover problems outside our control, such as your own device, your network connection or the venue.

Free previews

A free preview costs nothing, so there is nothing to refund.

Charged twice?

If you were charged twice for the same event, we refund the duplicate in full. Email us both PayMongo references from your receipts.

How to ask for a refund

Email support@piccello.com from the email address you booked with, and include your event code so we can find your order.

How long it takes

Refunds go back to your original payment method through PayMongo. Card refunds usually take 5–10 business days to appear; e-wallets such as GCash can take longer. We do not charge a fee for refunds.

Changes to this policy

We may update this policy. The new version is shown on this page with a new date. Changes do not affect purchases made before the change.

Contact

Questions about this policy? Contact us: